FAQ

Can I change my mind if the product isn't suitable?

"Absolutely. We want every choice for your companion to be a source of serenity. That's why we offer a 30-day hassle-free return policy. If the chemistry isn't quite right, simply contact us to initiate a return or exchange. We simply ask that items be unused, with their tags, and in their original packaging to preserve the quality of our selection."

What payment methods do you accept?

"For your convenience, we accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. You are free to choose the payment method that suits you best."

Is my payment secure?

"Absolutely. Serenity also applies to your transactions. Our payment process uses an advanced SSL encryption protocol to ensure that your data remains completely confidential and secure. You can order for your companions with complete peace of mind."

What are the delivery times?

"To offer you the best value for money and an exceptional selection, we work with a just-in-time system. The majority of our customers receive their package within 5 to 10 business days (after processing). This delay may vary slightly depending on your location, but the peace of mind remains the same: every shipment is closely monitored."

Do you offer free shipping?

Yes! We offer free shipping store-wide, with no minimum purchase.

How do I know where my package is?

"Patience is sweeter when you know happiness is on its way. Once your order has shipped, you will receive a personal tracking number by email. This number will allow you to follow the journey of your items in real-time, directly on our website or on the carrier's platform. This way, you stay connected to the arrival of your new MB Project essentials."